Answers to your questions
Have questions about our services or medications? Find answers to common inquiries in our FAQ section, where we address everything from compounding processes to shipping and more.
We will be closed on the following days:
New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day.
Yes. As long as your designated representative picking up your medication knows your name and birth date, can provide their personal identification, and is over 18 years of age, they can pick up your prescription.
Under normal circumstances, Lexington Compounding Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Lexington Compounding Pharmacy may accept returns and/or issue a credit. For product-return requests and refund requests, customers should contact their account representative. We will investigate the problem and come to a resolution in a timely manner.
Yes, we would be happy to contact your doctor. Please note: Refill authorization response time from doctors' offices may vary.
We can. If you are a new patient and are interested, we will ask for your email address upon obtaining your demographic information. If you are a current patient and are interested, please call and provide us with your email address so that you may receive tracking information the next time you refill your prescription(s).
Still have questions?
If you didn’t find the answer you were looking for, feel free to reach out to us. Contact our team for personalized support and additional information.
Ready to experience personalized care?
Discover our customized medication solutions or contact us today to learn how we can support your health journey.